How We’ll Work Together

Discover New Opportunities Side by Side

True Learning Comes From Presence and Engagement

Insights Are Remembered, Not Just Recorded

Our approach is grounded in the belief that meaningful dialogue is a powerful tool for synthesizing diverse perspectives—across cultures, ideologies, and professions. We foster a three-way conversation between your team, your stakeholders (including customers), and us as catalysts of conversation and co-creation. By bringing these voices together, we move beyond isolated research and reporting to co-create insights and solutions that are both relevant and impactful. At every stage, we collaborate closely to ensure shared learning and lasting results.

People want technologies that fit seamlessly into their lives, not ones that disrupt their flow.

Uncovering Hidden Human Needs and Motivations

The Most Valuable Insights Lie Beneath the Surface

Much of human behavior, thinking, and emotion is driven by deeper levels of consciousness. To gain insight and foresight beyond obvious behaviors, we look beneath the surface of explicit needs. We use approaches from the social sciences to access implicit and latent needs—even those that people themselves may not be able to express.

Among these approaches, we practice what we call story whispering—listening deeply for the subtle, often unspoken narratives that shape people’s lives and cultures. By combining story whispering with narrative analysis, reflexivity, and synthesis, we uncover hidden meanings and cultural nuances, generating richer and more actionable insights for our clients.

Great discoveries emerge when we make sense of things - together

Deeper Insights • Multiple Methods

Combining Multiple Approaches for Richer and Reliable Insights

Many people find it challenging to articulate how they think, feel, or act—or why. This complexity grows when we communicate across different cultural backgrounds or languages, making it even harder to understand and interpret each other’s words and thoughts. That’s why we use a variety of approaches: observing, probing, verifying, and comparing behaviors, explanations, artifacts, and creative expressions. This helps us draw thoughtful inferences about needs, pain points, motivations, aspirations, and imagined future experiences.

There is always a gap between what people say and what they actually do, think or feel.